Privacy

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'This is Gel.' Limited ("This is Gel'") is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please note, this Privacy Policy only applies to the thisisgel.co.uk website, other areas of the world may have a local 'This is Gel.' website to refer to.

 

This Privacy Policy applies to all stores and websites owned or operated by ‘'This is Gel.'’. The stores and websites shall be collectively referred to as the "Services." In this document, "we", "our" and "us" refer to ‘'This is Gel.'’, and "you", "your" "user," mean users of the Services.

Please read the following carefully to understand how we collect, use and store your personal data. By accessing or using our Services, you agree that you (or your parent or legal guardian) have read, understand, and are bound by the terms and conditions set forth herein.

 

For the purpose of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the data controller is 'This is Gel.' Office 1, Technology House, 9 Newton Place, Glasgow, G3 7PR.

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Information we collect and what we use it for

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We process following categories of your personal data when it is necessary for the performance of a contract between you and us: your salutation, first and last name, email address, delivery and billing address, telephone number, date of birth, and web site's login details.

We will also process the above categories of data for the purposes of our legitimate interests set out below:

for fraud screening and prevention purposes; and/or

for record keeping purposes.

We process the following categories of data for marketing purposes if we have a legitimate interests or when you give us your consent: email address, name, how you have reached our digital platform and the internet protocol (IP) address you have used, your login information, browser type and version, plug-in, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, and methods used to browse away from the page.

We use your data for the following marketing purposes:

to enable us to administer any competitions or other offers/promotions which you enter into;

to communicate with you in the event that any products or services you have requested are back in stock or unavailable;

to communicate with you in the event that you have abandoned your online basket;

to carry out market research so that we can improve the products and services we offer;

to track your activity on our digital platforms;

to create an individual profile for you so that we can understand and respect your preferences;

to personalise and improve your experience on our digital platforms;

to personalise and/or tailor any communications that we may send you;

for profiling purposes to enable us to personalise and/or tailor any marketing communications that you consented to receive from us;

to segment, test, analyse and model your details; and/or

Social media targeting;

We may collect some of your information using automatic data collection technologies as you navigate through and interact with the Services. This may include certain information about your equipment, browsing actions and patterns, including, IP address, login information, browser type and version, time zone setting, location, operating system and platform, products viewed, searched for or purchased, page response times, download errors, length of visit to certain pages, and methods used to browse away from the page.

 

Your information and third parties

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For the purposes of this Privacy Policy, "Affiliates" means entities directly or indirectly controlled by, or under common control with us.

Third parties acting on our behalf including our business partners or our Affiliates may use cookies, web beacons or other automatic data collection technologies:

to help us measure and determine how visitors use our websites and the effectiveness of our websites;

to help us improve and optimize the products and services we or our business partners or Affiliates offer; and/or

to collect your non-personally identifiable information regarding your online behavior to provide you with use-tailored and targeted advertisements.

We may share information that we collect about you with Affiliates, business partners, suppliers, sub-contractors, marketers, advertisers and advertising networks for marketing and advertising purposes, which may include: (i) sending you direct mail or emails about their products, services, sales, promotions events, news and store openings that may interest you; or (ii) serving ads or adverts that may interest you; or (iii) for data analytics that assist in the improvement and optimisation of products, Services and the Site.

If you have given us your consent, you can change your mind at any time by unsubscribing or by adjusting your preferences in the preference centre.

We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

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Cookies

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In common with many other website and app operators, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

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Changing your cookie preferences and blocking cookies

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To enable or view cookies settings on a PC, select the 'help' tab at the top of your browser, and then select the 'about' option.

To enable or view on a Mac, the apple menu needs to be opened whilst the browser window is open; then select the 'about' option.

Most web browsers have options that allow you to choose what cookies can be placed on your device and to delete or disable cookies, but setting a browser to reject or block cookies may affect and limit your experience when using our site or may prevent you from using our site completely.

For more information about cookies, please visit www.allaboutcookies.org

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Disclosure of your information

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We may need to disclose your personal data to our Business partners, suppliers, and sub-contractors as follows:

A. your delivery address and telephone number to our partner courier companies;

B. certain personal information to third party payment management companies to enable them to verify your credit or debit card details;

C. personal information to business partners who provide us with and assist us in operating customer service management software, designed to improve and manage our interaction with customers and your customer service experience;

D. analytics and search engine providers that assist us in the improvement and optimisation of our products, websites and Services;

E. personal information to business partners that assist us with our marketing efforts;

F. Goodwill providers;

G. Legal insurers.

We may share information that we collect about you with affiliates, which include other entities directly or indirectly controlled by, or under common control with, us ("Affiliates"), business partners, suppliers, sub-contractors, marketers, advertisers and advertising networks for marketing and advertising purposes, which may include: (i) sending you direct mail or emails about their products, services, sales, promotions events, news and store openings that may interest you; or (ii) serving ads or adverts that may interest you; or (iii) for data analytics that assist in the improvement and optimisation of products, Services and the Site.

We may also disclose your personal information to third parties:

A. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, subpoena or court order or in order to enforce or apply our Terms and Conditions of Website Use or our Terms and Conditions of Supply and other agreements.

B. if we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss to you or us; prevent or report suspected illegal activity; protect anyone's rights, property, or safety; and/or

C. if you otherwise consent or direct us to share your information with third parties.

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Where we store your personal data

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The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, business partners or Affiliates. Such parties may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

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Information Security

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We use cyber security best practices to prevent the unauthorised use, access, or disclosure of your personal information. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL/TLS technology and card data are processed by PCI compliant payment providers.

 

You can help protect your online personal data by following these safety tips:

if using a public computer or terminal, always log out and close the browser when you complete an online session; keep passwords private. Remember, anybody who knows your password may access your account; when creating a password, a combination of letters and numbers is best. Do not use dictionary words, your name, email address or other personal information that can be easily obtained. It is also recommended that you frequently change your password;

avoid using the same password for multiple online accounts;

you should use your own virus protection software and keep it up to date; and

if there has been (or you suspect) an unauthorized use of your password or account, please notify us immediately.

 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. You must not share your password(s) with anyone.

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If you are under 18

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Our Services are not directed to the individuals under the age of 18. If you are under the age of 18, please stop using our Services. It is our policy not to knowingly solicit or permit anyone under the age of 18 to provide their personal information for any purpose.

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Your rights

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You can withdraw your consent and opt out of receiving marketing emails from 'This is Gel.', by following the instructions in the email, or by logging into your online account, going into "My Account" under the heading "My Personal Information".

Please note that if you decide to opt out it may take a few days to process your opt-out request and that you may continue to receive promotional or marketing materials during this time. Also, please note that opting out of receiving will not preclude us from sending you other types of non-promotional messages, such as emails confirming transactions.

You have an option to correct and update your account information when you are logged into your account.

 

You have a right to access, rectify or erase personal data we hold about you. You also have a right to restrict processing of your personal data, right to object to profiling for marketing purpose and right to data portability. If you are the customer and you would like to find out more about your rights or exercise your rights, please email us on hello@thisisgel.com . If you are current or previous employee, and you would like to find out more about your rights or exercise your rights, please email us on hello@thisisgel.com.

 

Alternatively, you can write to us:

'This is Gel.', Office 1, Technology House, 9 Newton Place, Glasgow, G3 7PR

 

We will provide information to you free of charge and we aim to respond to you within 30 days.

If you wish to opt out of receiving marketing and advertising communications from our business partners or Affiliates (and their business partners), you must follow the opt-out instructions in each Affiliate's communication or applicable privacy policy.

 

If you are not satisfied with our handling of your data, you also have a right to lodge a complaint with supervisory authority by writing to the Information Commissioner's Office at the following address:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

You can also contact the Information Commissioner's Office using their online form: https://ico.org.uk/concerns/handling/

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Changes to our privacy policy

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This Privacy Policy was last updated in January 2023. Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check this page for any updates or changes to our Privacy Policy.

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Third party sites

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Our Services contain links to other sites, such as social networking platforms. Please be aware that we do not endorse and are not responsible for the privacy practices of such other sites. The Privacy Policy presented here does not apply to such sites. If you have any questions about these other companies' data practices, you should review their privacy policies.

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Contact

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Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 'This is Gel.', Office 1, Technology House, 9 Newton Place, Glasgow, G3 7PR UK or by emailing us at hello@thisisgel.com.

 

Last Edited on 08.01.23