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The Legal Stuff.

Here you can find This is Gel.'s terms and conditions. By purchasing with This is Gel. you are agreeing to these terms and conditions. These terms and conditions abide by The Consumer Contract Regulations. You are welcome to print or store these terms for your records.

Terms & Conditions

Shopping at This is Gel

You can purchase our products via the website We do not have a minimum order value. Once your order is placed you will receive an automatic order confirmation. If any products are not available on your order, we will either contact you via the email provided or enclose a slip in your order informing you of item(s) on back order. These will be dispatched out to you as soon as possible. This is Gel. reserves the right to refuse or cancel any order at any time and that decision is final.


The price for each product on is shown in GBP (UK Sterling) excluding VAT. All payments will be taken in GBP (UK Sterling). All prices are correct at the time, however some pricing errors may occur. This is Gel. reserves the right to change prices without notice, explanation or notification. VAT is not charged on Royal Mail deliveries.


Orders via our website can be processed by Klarna, WorldPay, PayPal and PayPal Express (Visa, Mastercard, Visa Delta, Switch and Solo)

Missing, Late or Damaged Goods.

Claims for missing or damaged goods will not be accepted unless This is Gel. have been advised within 48 hours of receipt of goods. We will not consider any claims made outside of the stated notification period. This is Gel. or our carrier will not accept claims for consequential losses due to late delivery or missing items.

Shipping & Delivery

This is Gel. aim to dispatch goods (other than bespoke clothing) within 24 hours of receiving an order (excluding weekends and bank holidays). This can be subject to stock availability. Times quoted are not guaranteed or binding. This is Gel. accept no responsibility for transport delays. The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.


We accept no cancellation once your order has been dispatched.

Return of Goods

This is Gel. can only accept returns under the following conditions

  • Damaged goods (either during or before delivery)

  • Incorrect goods (you were shipped the wrong items)

  • Incorrectly described goods (goods clearly do not match the product description)

In all cases, you must contact us within 48 hours of receipt of goods if you wish to return goods and items must be returned to us up to 14 days after receipt of goods. Due to the nature of the products we supply we are unable to offer the right to cancel an order after receipt of goods simply because the customer changes their mind.

In the case of returns, it is up to the customer to return the goods to This is Gel. at their own cost in no lesser condition than they were received by the customer. If the return meets the criteria stated above, the customer will be credited with the full value of their original order including delivery charges (or a proportion of the delivery charges if only part of an order is returned). The customer may choose to be shipped a replacement product or to have a refund. For items returned under warranty, a repair or replacement will be issued.

Web Content

All content included in this website is the sole property of This is Gel. or our suppliers. All software used on the website is the sole property of This is Gel. or our software suppliers. You may not extract or re use any part of the contents of this website without the written consent of This is Gel.. This is Gel. grants you a limited licence to access and make personal use of this website, but not to download or modify it. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller. Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of This is Gel..


All images belong to This is Gel. We own the exclusive rights to visuals and reserve the right to refuse the use at any time.


The This is Gel. website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material we will try to correct them as soon as we can.


Please read the instructions, manuals and other user documentation that comes with your Products carefully. You are urged to use all Products safely and in accordance with the guidelines. Our products must not be applied directly to skin and any accidental skin contact must be removed immediately. By purchasing our products you are agreeing that any irritation caused by the product contacting your skin is your responsibility and your sole liability. This is Gel. cannot guarantee consistent colour batches. Colour batches may slightly vary.

Whilst we do our best to create products that do not change colour, we cannot guarantee this and This is Gel. products can be subject to colour change during the wear process. Please ensure correct after care is followed to reduce this.

Safety Data Sheets

Please email to request your Safety Data Sheets.

Accessibility Statement

This is an accessibility statement from This is Gel. Ltd.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Wix Store is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We welcome your feedback on the accessibility of Please let us know if you encounter accessibility barriers on

We try to respond to feedback within 2-3 business days.

This statement was created on 19 October 2023 using the W3C Accessibility Statement Generator Tool.

Return Policy
Shipping & Delivery
Shopping at This is Gel
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